Frequently Asked Questions

These FAQs are designed to provide a better understanding how we work

Healthy Living Family Medicine – Primary Care is not taking new patients at this time.

If you are a family member of a current patient, Dr. Kerry may be able to see you. Please contact us at (971) 231-4536 to find our more.

For non-urgent questions please contact us via the Patient Portal, or give us a call during our office hours when we are in clinic. You can reach us at (971) 231-HLFM (4536).

If you have an urgent health issue and require immediate assistance or advice from Dr. Kerry please call (971) 231-HLFM (4536). If she doesn’t answer right away, please leave a message and she will get back to you as soon as she can. Please use this privilege appropriately as it means interrupting work or family time.

For a life-threatening emergency, always call 911 immediately.

There may be rare times when Dr. Kerry will not be able to return your urgent call promptly (such as the cell phone battery dying unexpectedly) and what was an urgent situation becomes an emergent situation. In these cases, please don’t delay in seeking emergent care or calling 911.

Dr. Kerry is available for patient appointments during the following hours:

Monday 9:00am - 5:00pm
Tuesday 9:00am - 12:00pm
Wednesday 9:00am - 12:00pm
Friday 10:00am - 2:00pm

Pearl will be available to address phone and portal communication and walk-in needs during these times:

Monday 9:00am - 12:30pm
1:30pm - 5:00pm
Tuesday 9:00am - 12:30pm
1:30pm - 5:00pm
Wednesday 9:00am - 12:30pm
1:30pm - 5:00pm
Thursday 9:00am - 12:30pm
1:30pm - 5:00pm
Friday 9:00am to 3:00pm

Call us to reschedule soon as you know that you won't be able to make an appointment. If you need to cancel, please call at least 24 hours prior to your appointment to avoid a $50 cancellation / no show fee.

See Cancellation & No Show Fee on our Policies Page for more information.

For all appointments, please bring:

  1. Identification
  2. Insurance information (if applicable)
  3. Medications and Supplements (in their packaging)

Please review the Policies Page in detail.

The annual admin fee will allow Healthy Living Family Medicine to sustain the personalized care and healing setting which sets us apart from much of mainstream medicine. Dr. Kerry is proud to provide very detailed and thoughtful care which often extends beyond the designated appointment time. She provides 24/7 access via phone and the patient portal. When you call you know that you will reach either Pearl or Dr. Kerry directly rather than being directed to several different people.

The fee is $120 per adult and $72 per child, with a household cap of $350. Read more about the Admin Fee on our Policies Page.

Welcome to Healthy Living Family Medicine.

We will set you up with a Portal Account, then send you a link to the new patient questionnaire to fill out prior to your first appointment.

Please bring the following to your first appointment:

  1. ID
  2. Insurance information (if applicable)
  3. Your medications and supplements (in their packaging)
  4. New patient paperwork
  5. Immunization record (for both adults and children

Please review or fill out these forms as appropriate.

Release of Information Form

Privacy Practices Form -- Please review this form. We will ask you to sign a form noting that you reviewed it when you come in for your appointment.

Finally, please review our Office Policies in detail. At the office we will ask you to sign a form noting that you have reviewed this and agree with our policies.

When Dr. Kerry writes a prescription, she will give you enough refills to last at least until your next scheduled office visit. If your refills are running low, it likely means it is time to schedule your follow up appointment! For medications that arenʼt used every day of the year, like allergy or headache medications, this policy will require you to be mindful and anticipate future refill needs during your current appointment.

For more information on Prescription Refills, see the Refills section on our Policies Page.

Healthy Living Family Medicine has partnered with AdvancedMD to provide a Patient Portal for Dr. Kerry's patients.

The Patient Portal provides convenient round-the-clock access to your healthcare information. See the date and time of upcoming appointments, schedule a new appointment, or send Dr. Kerry an email. View your bills and pay any outstanding balances. Review the clinical summary of your past appointments and access your Plan of Care.

Visit the Patient Portal

Dr. Kerry does recommend and sell some supplements. These are sold to you below recommended retail pricing both in her office and on the Wellevate link. She provides these at her office, since it is difficult to find well-regulated and reliable supplements at local stores. You can also visit Dr. Kerry's Supplements page to find approved options:

Supplements

We accept several insurance plans as well as non-insurance options. Details of which insurance plans are accepted, and available options for those without insurance, can be found on the Policies Page in the Payment section section.

You can check on account balances as well as make payments in the Bills section of the Patient Portal.

Visit the Patient Portal